Airbnb Reviews: A Practical Guide for Hosts

Airbnb uses a two-way review system. The Airbnb Help Center sets out the current timings and the review policy.

How it works

• Guests and hosts review each other after checkout, within a time window set by Airbnb
• Reviews include star ratings by category and a public comment
• Hosts can respond publicly

Reviews that break the rules

Airbnb's review policy describes reviews that can be removed (e.g. irrelevant, biased or retaliatory reviews). Use the Help Center route, not arguments.

Good habits

• Set clear expectations in the listing
• Message on day 1
• Leave honest guest reviews promptly

Official sources

• Airbnb Help Center

Last reviewed 29 October 2026. This guide is general information, not legal or tax advice. Check the linked official sources for your case.