Guest Check-out Checklist for Hosts and Front Desk

Check-out is your last chance to fix a problem and the best moment to ask for a review.

Evening before

• Send a reminder with the check-out time and key-return instructions
• Offer late check-out if the room is free

At check-out

1. Collect keys or deactivate codes
2. Settle the bill and email the invoice
3. Ask: "How was everything?" and log the answer
4. Thank the guest

After the guest leaves

• Room walk-through: damage, minibar, lost & found
• Release the room to housekeeping
• Send the review request
• Archive or delete guest data according to your retention plan

Last reviewed 29 October 2026. This guide is general information, not legal or tax advice. Check the linked official sources for your case.